Terms and conditions of use

By using the www.one-print.co.uk website you agree to be legally bound by these terms.

We will not pass on your details to any 3rd parties and will only use this information in order to contact you ourselves directly regarding your bookings placed on this website.

 

Prices and Payment

All prices are exclusive of VAT. Delivery charges are not included in the prices quoted. We accept payment by most major credit and debit cards. Payment is taken once we have established that we can fulfil your order, checked details and stock availability and despatched your goods.

Payment must be made in full before any goods are dispatched.

You can pay with Debit Card, PayPal, Cheque or BACs.

We also accept prepayment against pro-forma Invoices by cheque and bank transfer.

 

Delivery

We aim to dispatch your order within 3-5 working days, if you need it any sooner just ask. It would help us if when ordering you make a note in the special instructions box of when you need your order by. Due to seasonal variations we can be extremely busy and don't want to let you down. We shall not be liable in any way for losses, damages or expenses (whether direct, indirect or consequential) suffered by you due to delay or any failure to deliver the banner to the place and by the date stated by you. We can, however provide you with tracking numbers and contact details for your delivery after we have despatched it and of course, offer help and assistance in tracking your order in the unlikely event that a problem may occur.

Delivery Costs:

UK Mainland Deliveries

Standard Delivery (9am - 5.30pm)

£12.50 for parcels up to 10kg

£14.50 for parcels up to 20kg

Non-UK Mainland Deliveries (Northern Ireland)

£19.50 for parcels up to 10kg

£22.50 for parcels up to 20kg

Scottish Isles, Isle of Man, Isle of Scilly and Anglesey - please call our sales team on 01483 799468 for specific pricing for your order.

For Timed Next Day – Pre-midday, by 10.30 and by 9.30 deliveries please call our sales team on 01483 799468 for specific pricing for your order.

If your order is extremely urgent we can offer a same day service. Order must be placed before 12am. You should contact us prior to placing your order.

 

Damage in transit

Banners damaged in transit must be reported immediately by signing the delivery note “Damaged on arrival” and returning it to us within 5 working days; any damaged Goods must be retained by you for inspection. If the delivery note is signed without the comment “Damaged on arrival” we cannot be held responsible for damages in transit.

 

Action upon delivery

You will need to inspect the banner immediately on delivery and if there is shortages or errors in delivery you need to notify us in writing quoting the invoice number within 5 working days after date of delivery. Any claims for non-delivery of the banner will not be considered unless you notify us in writing within 10 days of the date of invoice.

 

Colours and customer submitted artwork

All artwork or designs and images should be provided in RGB format at a minimum of 300 DPI. One Print Ltd is not responsible for any colour shift that occurs in conversions from RGB to CMYK colour mode, or for images printed as fuzzy, distorted or pixilated due to customer provided artwork. One Print Ltd always endeavour to check artwork for errors but cannot be held responsible for problems with clients supplied artwork.

Final examination for accuracy is client responsibility. Before approving any proof, please examine carefully for accuracy including spelling, logo integrity, orientation, finishing detail, size and general layout etc. If anything is illegible please contact the artwork department for clarification or a amend copy.

 

Order cancellation

One Print Ltd will be happy to help you cancel your order prior to printing, although cancellation charges may apply depending on the stage of the order.

 

Shipping delays and errors

One Print Ltd is in no way responsible for any delays in shipping including local delivery errors. We will make every effort to rectify the situation where feasible. One Print Ltd is not responsible for 3rd party shipping errors or damaged shipments.

 

Special requirements

If you require finishing ( no hem, eyelets, special sleeves etc. ) we need to receive this in email together with your order reference.

We will not pass on your details to any 3rd parties and will only use this information in order to contact you ourselves directly regarding your bookings placed on this website.

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